At Firenze Leather Company, we take pride in crafting premium leather products and ensuring customer satisfaction. If you're not completely happy with your purchase, we're here to help. Please review our return and refund policy below.

1. Eligibility for Returns

We accept returns under the following conditions:

  • The item must be unused, unworn, and in its original packaging.
  • The return request must be made within 7 days of receiving the product.
  • The item must have all original tags and accessories included.
  • Customized or personalized products cannot be returned unless they are defective or damaged upon arrival.

2. How to Initiate a Return

To request a return:

  1. Contact us at [firenzeleathercompany@gmail.com] with your order number and reason for return.
  2. Our team will review your request and provide return shipping instructions.
  3. Ship the product back to us in its original condition.
  4. Once we receive the return, we will inspect the item and process your refund or exchange.

🚚 Return Shipping: Customers are responsible for return shipping costs unless the item was damaged or incorrect.

3. Refund Process

Once your return is approved, refunds will be issued as follows:

  • Original Payment Method – The refund will be credited to your original payment method within 7 business days.
  • Partial Refunds – In some cases (e.g., items returned with missing packaging), only a partial refund may be granted.

4. Exchanges

If you received a defective or incorrect item, we will replace it at no extra cost. Please contact us within 7 days of receiving your order.

5. Non-Returnable Items

Certain items cannot be returned or refunded:

  • Gift cards
  • Customized/personalized products
  • Sale or clearance items

6. Damaged or Incorrect Products

If your order arrives damaged or incorrect, please contact us immediately with photos of the issue. We will arrange a replacement or refund as needed.

7. Contact Us

If you have any questions about our return & refund policy, feel free to reach out:
📧 Email: firenzeleathercompany@gmail.com